“I never saw myself as selling cars,” she said.
“I was taking care of myself, going to school full time and needed to work full time. Someone offered me a job at Mercedes-Benz, and I thought I’d give it a try,” she said.
That “try” became a turning point. Intimidated by the brand at first, Litovskaya leaned into the only thing she knew best: treating people well. In her very first month, she sold 20 cars! Her secret was to listen, advise and create a customer experience rooted in honesty and care.
“I never saw myself as selling cars,” she said. “I saw myself as helping people make decisions they’d feel good about in one year, five years, 10 years. That’s also how it became generational and I had repeat customers. Parents would send their children to me; siblings would send each other. It became a family affair.”
Through the next 18 years, Litovskaya grew into one of the top-performing Mercedes-Benz salespeople in the country, eventually becoming the No. 1 saleswoman in the United States. She later transitioned into management roles in Los Angeles, where she trained teams, managed inventory and mentored others to find the same satisfaction that she found in putting customers first.
Her career path wasn’t always smooth. As a woman in a male-dominated industry, she felt the pressure to prove herself. “There were moments I thought, do I really belong here? But I kept showing up, being transparent and doing right by my clients. Over time, results spoke louder than words.”
In May, Litovskaya accepted the role of general manager at Mercedes-Benz of Northern Arizona, where she now leads the dealership into a new era of growth and community connection. The decision was both professional and personal. “After so many years in Los Angeles, my husband and I were ready for a change,” she said. “Flagstaff felt right. It’s beautiful, it’s welcoming, and the sense of community here is incredible.”
For Litovskaya, the move isn’t just about building a business in Flagstaff. It’s about reshaping perceptions, which is her biggest goal. Anna is quick to credit the leadership she’s experienced from Todd Blue, founder and CEO of Houston-based LAPIS, which acquired Mercedes-Benz of Flagstaff last year.
“Todd has been so generous with his leadership and what he champions me to do,” she said. “He believes in women in business, he believes in community and it’s refreshing to have that kind of support. It makes me feel very lucky to have a shared vision with him.”
Community involvement is central to that mission. Since arriving in Flagstaff, Litovskaya has jumped into local life. She participated in the Fourth of July parade, supports the Flagstaff Sports Foundation, joins Great Flagstaff Chamber of Commerce events, and is sponsoring the Climb to End Cancer.
A two-time breast cancer survivor, Litovskaya is passionate about giving back to causes close to her heart and encourages the community to approach her for sponsorships and donations. “I feel blessed to have the health and the platform to support others,” she said. “It’s not just about selling cars. It’s about showing up for the community.”
When she isn’t at the dealership, Litovskaya embraces Flagstaff’s natural beauty. She enjoys long walks at Buffalo Park, dining downtown at favorite spots like Shift or Atria, and exploring the city’s growing food and brewery scene. “It reminds me a lot of Ukraine, with the seasons and the strong sense of community,” she said.
Looking ahead, Litovskaya’s goals are clear: to strengthen the dealership’s presence in Northern Arizona while creating a customer experience that reflects the true spirit of the Mercedes-Benz brand. “My one-year goal is for more people to know us, and not just as the only luxury dealership in Northern Arizona, but as a place where you feel welcome, respected, and cared for,” she said. “If we can deliver that, everything else will follow.”
For Anna Litovskaya, success has always come down to the same principle: take care of people and the business will take care of itself. FBN
By Mary Marini, FBN
Courtesy Photo: Anna Litovskaya was the No. 1 Mercedes-Benz saleswoman in the country before becoming general manager of the Northern Arizona dealership.
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