Ann Serna

Cleaning hotel rooms, working at the front desk and serving as a hostess and cashier is not typical for most nine-year old girls, but for Ann Serna, it was a way of life and perhaps the boost that landed her in the role she has today as owner and general manager of the Grand Canyon Plaza Hotel. “My father, Franz Rutter, worked for Fred Harvey in Chicago and was responsible for turning six restaurants around so they were profitable,” said Serna. “They were impressed with his work and in 1968, … [Read more...] about Tusayan Hotelier Carrying on Family Tradition