The scenario is all too common: The computer isn’t working right. What’s wrong with it? The customer dials a number or submits a ticket via email. The line engages; the email is answered. “Support desk,” the voice says. “How may I help you?” Coconino Community College will begin offering the Google IT Support Professional Certificate beginning this summer, and the three-class program can be completed before the end of the year. “The students will get not only a certificate from CCC, … [Read more...] about Students Becoming Certified for Computer Support Jobs by Year’s End