head economist

  When working with our clients, we find that many don’t have a written business plan. When we ask to see their business plan, the response we usually get is, “It’s in my head.” Or, if they do have one, it’s hidden in a file drawer somewhere. Now if you don’t see that as a problem, you probably shouldn’t be running a business. And if you’re asking, “What does a business plan have to do with customer service?” Well, here’s … [Read more...] about Making Customer Service Part of Your Business Strategy