Little America Exemplifies Customer Service, Hospitality, Excellence

In the picturesque city of Flagstaff, where stunning landscapes meet bustling economic activities, one establishment stands out for its scenic beauty and unwavering commitment to exceptional service. Little America Flagstaff, nestled amidst the breathtaking scenery of Northern Arizona, has long been a cornerstone for various committee meetings held by the NACOG Economic Development Council (EDC) over the last 40 years. The EDC includes membership of elected officials from our four-county economic development district, top educators and healthcare leaders, city and town managers, chambers of commerce, and economic development and workforce development professionals.    Behind this seamless execution of events lies a dedicated team led by individuals like Jennifer McClelland, the conference manager, who epitomize hospitality excellence.

Jennifer and her team are essential in ensuring all details are taken care of for every event hosted by the EDC at Little America. From coordinating logistics to providing personalized assistance to attendees, Jennifer’s team works tirelessly, ensuring that each committee meeting exceeds expectations. Jennifer communicates and goes above and beyond to accommodate last-minute changes. She and her team epitomize the spirit of hospitality that defines Little America Flagstaff.

Notable team members include Otta W., Nicole Mata, Pam Long, Ashlynn Pope, Sally Moroney and Lee Uerling. Otta recently assisted with banquet service at our EDC meeting and provided the best service possible for our group. She was very attentive and friendly going above and beyond as always. We were excited to work with Otta as she has always been very accommodating and provided a pleasant and seamless experience. The entire teams make us feel like members of their family. Each of these individuals exemplifies customer service in their various roles, from event planning to the Silver Pine Restaurant to the gift shop.

Little America Flagstaff stands as a beacon of excellence in hospitality, particularly for the Economic Development Council’s committee meetings. Through the dedication and expertise of individuals like Jennifer McClelland, Little America Flagstaff continues to set the standard for impeccable service, fostering an environment where business thrives amidst the natural beauty of Northern Arizona. As Flagstaff continues to evolve as a hub of economic activity, the role of establishments like Little America Flagstaff in nurturing growth and fostering connections becomes increasingly indispensable.

I am taking the time to write this article because customer service matters. Little America exemplifies a tradition of outstanding customer service from the front desk to the catering department and our organization is greatly appreciative and looks forward to using their services for years to come. As stated in their mission statement, hospitality is surely in their nature.

Thank you to Little America. FBN

By Teri Drew

Teri Drew is the regional director for NACOG-EWD.