customer satisfaction

It’s always good to ask for feedback from the people you serve to gain an accurate perspective on how you are doing and what improvements can be made in your service delivery. With this in mind, Coconino County recently completed its 2016 Citizen Survey in order to measure our ability to meet the expectations of our citizens. The county contracted with a full-service social science research firm to conduct a telephone survey of 600 full-time, adult county residents. Questions focused on … [Read more...] about Measuring Coconino County’s Customer Satisfaction