work ethic

One of the objections we hear about trying to improve customer service is that much of the workforce is transient – young employees who do not have a commitment to stay. We hear some other harsh assumptions made about this particular workforce; for example, they act as though they are doing the employer a favor by working there, they don’t value customer service as important, and they just don’t have the same work ethic. This drove us to talk to some twenty-somethings who are in our local … [Read more...] about Service Begins at the Top