Coffee mugs and license plates sharing information about Navajo clans are gaining popularity. The local home-based online Navajo business, www.dinegifts.com, offers cups with the Navajo clan names in Navajo wording and English on the front, while the back has a brief story about the clan’s origin. The metallic license plates have the clan name in Navajo wording and English, and “Navajo Nation” lettering emblazoned across the top. “I bought two clan cups recently and gave one to my son who … [Read more...] about Navajo Business Promoting Culture through Coffee Mugs
Culture
Service Begins at the Top
One of the objections we hear about trying to improve customer service is that much of the workforce is transient – young employees who do not have a commitment to stay. We hear some other harsh assumptions made about this particular workforce; for example, they act as though they are doing the employer a favor by working there, they don’t value customer service as important, and they just don’t have the same work ethic. This drove us to talk to some twenty-somethings who are in our local … [Read more...] about Service Begins at the Top
