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Navajo Business Promoting Culture through Coffee Mugs

Coffee mugs and license plates sharing information about Navajo clans are gaining popularity. The local home-based online Navajo business, www.dinegifts.com, offers cups with the Navajo clan names in Navajo wording and English on the front, while the back has a brief story about the clan’s origin. The metallic license plates have the clan name in […]

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Service Begins at the Top

One of the objections we hear about trying to improve customer service is that much of the workforce is transient – young employees who do not have a commitment to stay. We hear some other harsh assumptions made about this particular workforce; for example, they act as though they are doing the employer a favor […]

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