Coffee mugs and license plates sharing information about Navajo clans are gaining popularity. The local home-based online Navajo business, www.dinegifts.com, offers cups with the Navajo clan names in Navajo wording and English on the front, while the back has a brief story about the clan’s … [Read more...] about Navajo Business Promoting Culture through Coffee Mugs
Culture
Service Begins at the Top
One of the objections we hear about trying to improve customer service is that much of the workforce is transient – young employees who do not have a commitment to stay. We hear some other harsh assumptions made about this particular workforce; for example, they act as though they are doing the … [Read more...] about Service Begins at the Top